As Transaction Reviews Team Lead, your mission is to stop fraud before it happens, let genuine payments flow instantly, and protect our users without slowing them down. Why this matters:

At bunq, we make life easy. That means every payment should be fast, safe, and stress-free. When something looks off, users count on us to act fast — with precision, clarity, and care.

You’ll lead a team of transaction review agents that while ensuring we’re always one step ahead without compromising the user experience.

Take ownership

• Ensure high accuracy in Transaction Reviews by maintaining a low error rate in identifying and blocking suspicious transactions while ensuring legitimate transactions are processed smoothly

• Manage escalations efficiently by making sure user inquiries regarding transaction reviews are addressed within the required timeframe

• Work on continuously improving our review processes by keeping up with evolving suspicious patterns and regulatory requirements

You’ll thrive in our environment if this sounds like you

• Your keen attention to detail allows you to spot anomalies in transactions while ensuring error rates remain low

• You’re familiar with AI and machine learning models, and you know how to leverage them to streamline processes and enhance accuracy

• You know how to handle escalations and user inquiries efficiently, ensuring swift resolution with solutions for long-term impact

• You’re passionate about working in a data-driven environment

• You're fluent in English

• You’re familiar withtransaction monitoring, compliance regulations, and have experience managing operational processes

• You’ve successfully led a team before and know how to inspire and influence your team to achieve their best

• You understand compliance standards and regulatory requirements, enabling you to ensure adherence while improving how things are done

• You can develop realistic schedules and operational plans to tackle backlogs while maintaining high quality and accuracy

Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.

Your space to perform

We give you the space and the tools you need to succeed 💪

🤟 Great, international colleagues who share your mindset

👩‍💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly

📚 We support growth with bunq Academy and €1500 annual learning budget

🚴‍♀️ A Multisport gym card for your health and wellbeing

🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)

🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration

🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office

💻 A MacBook so you can Get Shit Done with us

🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options

⚕️ Private health insurance, just in case

💸 Monthly contribution to your phone and internet bills

🍻 Friday drinks and other celebrations - bunq style

All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace.